This privacy policy explains how Language Lift processes personal data when people visit the site, make enquiries, book courses, or take part in small-group language courses and related services in Uitenhage, South Africa.
Subject to legal limits, you may ask to access the personal data we hold about you, request correction of inaccurate information, object to certain processing, or ask for deletion where we no longer need the data. We may need to verify identity before acting on a request.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.
We retain personal data for the period needed to manage enquiries, enrolment, teaching administration, payment records, and any follow-up connected with the course relationship. Some records may be kept longer where required for accounting, dispute handling, or other legal obligations, after which they are deleted or anonymised.
The updated version will apply from the date it is posted on the site unless a different effective date is stated. Where a change is material, we may take additional steps to draw attention to it.
We use personal data to respond to enquiries, assess starting level, match learners to a group and timetable, confirm course terms, manage enrolment, schedule lessons, support guided practice, prepare progress summaries, administer payments, maintain records, improve site performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, record keeping, payment processing, or similar operational functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security terms.
We may disclose personal data where required by law, court order, regulatory request, or to establish, exercise, or defend legal claims. We may also share information when necessary to prevent fraud, protect security, or respond to a lawful investigation.
We may collect contact details, enquiry content, course preferences, placement and progress information, booking details, payment-related records, and technical data such as device and usage information. Where a user applies for a course or requests a callback, we may also process information needed to assess level, match a timetable, confirm terms, and manage enrolment.
We receive data directly from forms, messages, phone calls, email, centre visits, and booking requests. We also generate or collect information through course administration, lesson scheduling, progress reviews, and website logs or similar technical records.
Session cookies may be used to keep the site working during a visit, while persistent cookies may remember basic settings or support repeat visits. We may also use cookies or similar tools for security, performance measurement, and understanding how pages are used.
You may block or delete cookies through your browser controls, and some browsers allow preferences to be set for different cookie categories. If cookies are disabled, parts of the site may not function as intended, including form handling or session features.
